The multilingual service desk of the Hainan 12345 hotline. (Source: hinews.cn)

So, a foreign tourist in Hainan just called back and said the 12345 government hotline is “awesome” – totally impressed with how quick and helpful it was!

So here’s what happened: a tourist in Sanya accidentally left his bag on Bus 33. Luckily, a kind passerby helped him call the 12345 hotline. The hotline staff quickly worked with the Sanya Public Transport Group to check things out, and believe it or not, in less than an hour, they found the bag and told him exactly where to pick it up. The guy was super impressed by how fast and smooth it all went!

The Fengxinglong Project Property Management Team of Sanya Senlv Investment Co., Ltd. carries out specific repairs on benches at the lawn square of Fengxinglong Party Masses Themed Park. (Source: hinews.cn)

The same quick-response attitude shows up in city management, too. For example, another visitor used the hotline to report some old benches with loose nails at Sanya’s Fengxinglong Party Masses Themed Park — which could’ve been pretty risky. The report got forwarded right to the park’s management team, and they didn’t waste any time: they fixed those benches, made safety upgrades, and even checked and maintained other park facilities while they were at it. People living here and tourists alike really appreciated how efficiently everything was handled.

As the go-to “service center” for the Hainan Free Trade Port, the 12345 hotline is more than just a quick-help line for locals and tourists – it’s also a key way Hainan shows it’s serious about being open and offering great service. In 2025 alone, it took on over 5,000 foreign-related requests, solved 97.27% of them, and got a 99.02% satisfaction rate. Those stats really show how Hainan is stepping up its game to serve the international community.

Right now, the Hainan 12345 hotline gives support in multiple languages – like English, Korean, Spanish, Russian, and French. It’s also set up special service desks just for FTP policy questions and port-related services. Whether it’s helping foreign investors with cross-border trade rules, or giving multilingual assistance to tourists from abroad, the hotline makes sure help is timely, accurate, and professional. It’s all part of Hainan’s push to build a truly world-class business environment.